Return Policy

1. What is the general return policy on Khayal ?

We offer you complete peace of mind while ordering at Khayal – you can return all items within 14 days of receipt of goods. Please ensure that the product is unused and the tags, boxes and other packaging are intact. If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery, please send us pictures of the packaging and product(s) at khayalhealth@gmail.com or WhatsApp at 98788-76668. Once the package is received at our warehouse in its original condition, we will initiate the refund in your bank account

2. What should I do if I receive a Damaged item, the wrong product or missing units in my order?

If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at khayalhealth@gmail.com or WhatsApp at 98788-76668 within those 48 hours (excluding gazetted holidays & Sundays). We will arrange a reverse pickup for the product and then issue either a full refund.

3. I need to return an item, how do I arrange for a pick-up?

You can either write us at khayalhealth@gmail.com or call at 98788-76668, 10 AM to 7 PM to initiate a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through the SpeedPost courier service and share tracking details and we will return the courier costs.

4. What are the modes of refund available after cancellation?

In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, Khayal will complete the cancellation and initiate the refund.